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ANALISIS DATA KEPUASAN PENGGUNA PERPUSTAKAAN SEKOLAH TINGGI ILMU FARMASI PELITA MAS PALU
Abstract
Satisfaction is a measure of the library's success in carrying out its responsibilities. This research uses the Customer Satisfaction Score. The assessment focuses on the level of visits, atmosphere, facilities, services and satisfaction with the collection. It is hoped that the results of this research can provide information on library deficiencies. This study uses a quantitative approach. The research results show that the level of visits to the library is very high, namely 91.4%, lacking in the type of collection. This is indicated by the highest satisfaction percentage of 39.7% satisfied, according to the percentage range between 0% - 40% indicated not satisfied.
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DOI: http://dx.doi.org/10.17977/um008v9i22025p237-252
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BIBLIOTIKA : Jurnal Kajian Perpustakaan dan Informasi
Prodi Ilmu Perpustakaan, Jurusan Sastra Indonesia, Fakultas Sastra, Universitas Negeri Malang (UM)
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