The Role of Job Stress as Mediator on the Relationship Between Job Demands on PT X Outsourced Driver Turnover Intention

Nata Adyana Paramarta; Ninik Setiyowati

doi:10.17977/um023v13i12024p55-63

The Role of Job Stress as Mediator on the Relationship Between Job Demands on PT X Outsourced Driver Turnover Intention

Nata Adyana Paramarta, Ninik Setiyowati

Abstract

Turnover intention is a detrimental occurrence that frequently arises in many enterprises. Elevated levels of turnover intention can detrimentally affect the firm. Job demands and job stress are influential elements that contribute to increased turnover intention. This research aimed to examine the impact of job demands on turnover intention while considering the mediating role of job stress variables. A correlational quantitative methodology was employed, with 74 respondents who completed a questionnaire. Reliability was evaluated using Cronbach’s alpha technique with job demands with a Cronbach’s alpha value of 0.698, job stress with a Cronbach’s alpha value of 0.539, and turnover intention with a Cronbach’s alpha value of 0.855. A mediator analysis was conducted using the JASP software to assess the importance of the three variables. The analysis results indicate that job demands statistically impact turnover intention (p-value equals .005), job demands substantially affect job stress (p-value equals .001), and job stress significantly affects turnover intention (p-value equals .015). This research demonstrates that job stress plays a mediating function in the connection between job demands and turnover intention, and this association is statistically significant with a p-value of .035. These findings suggest that job stress significantly motivates people with high job demands to consider leaving their current employment.

Full Text:

PDF

References

Amri, U., Marzuki, A., & Riyanto, S. (2017). Pengaruh Kepuasan Kerja, Stres Kerja, dan Komitmen Organisasi terhadap Turnover Intention pada Head Office PT. Thamrin Brothers Palembang. Jurnal Kompetitif, 6(1), 109–128. https://doi.org/10.52333/kompetitif.v6i1.437

Anastasia, S., & Widiawan, K. (2023). Pengaruh Beban Kerja, Lingkungan Kerja, dan Kepuasan Kerja terhadap Turnover Intention di PT. X. Jurnal Titra, 11(2), 145–152.

Asih, R. P. W. (2021). Pengaruh Karakteristik Individu dan Kompensasi terhadap Turnover Intention. Jurnal Riset Manajemen dan Bisnis, 1(1), 25–35. https://doi.org/10.29313/jrmb.v1i1.37

Astutik, Y. P., & Liana, L. (2022). Analisis Pengaruh Beban Kerja, Lingkungan Kerja dan Kepuasan Kerja terhadap Turnover Intentions. Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan, 5(1), 227–237. https://doi.org/10.32670/fairvalue.v5i1.2258

Bakker, A. B. (2014). The Job Demands–Resources Questionnaire. Rotterdam: Erasmus University.

Bon, A. T., & Shire, A. M. (2017). The Impact of Job Demands on Employees’ Turnover Intentions: A Study on Telecommunication Sector. International Journal of Scientific and Research Publications, 7(5), 406–412.

Desi, D. E., & Dosari, N. (2023). Pengaruh Komitmen Organisasional, Kompensasi dan Kepuasan Kerja terhadap Turnover Intention Kariawan PT. BPR Kerinci. Jurnal Cahaya Mandalika, 4(3), 754–762. https://doi.org/10.36312/jcm.v4i3.1900

Dewi, P. S. A., & Sriathi, A. A. A. (2019). Pengaruh Stres Kerja terhadap Turnover Intention yang Dimediasi oleh Kepuasan Kerja. E-Jurnal Manajemen, 8(6), 3646–3673. https://doi.org/10.24843/EJMUNUD.2019.v08.i06.p13

Gani, N. A., Priharta, A., & Purnamasari, A. (2022). Pengaruh Kompensasi dan Lingkungan Kerja terhadap Turnover Intention pada Perusahaan Tambang di Kalimantan. Jurnal Pendidikan dan Kewirausahaan, 10(2), 579–588. https://doi.org/10.47668/pkwu.v10i2.444

Hasyim, W., & Rokhmatin, I. (2021). Pengaruh Kompetensi dan Stress Kerja terhadap Kinerja Karyawan PT Busana Utama Textile (Departemen Sewing). Jurnal Ekonomi Syariah Pelita Bangsa, 6(1), 86–98. https://doi.org/10.37366/jespb.v6i01.181

Javed, M., Khan, M., Yasir, M., Aamir, S., & Ahmed, K. (2014). Effect of Role Conflict, Work Life Balance and Job Stress on Turnover Intention: Evidence from Pakistan. Journal of Basic and Applied Scientific Research, 4(3), 125–133.

Koviliana, V. (2018). Analisis Pengaruh Kepuasan Kerja, Stres Kerja, Komitmen Organisasi dan Konflik Kerja-Keluarga terhadap Turnover Intention (Studi Kasus pada Karyawan yang Bekerja pada PT Dong Bang Indo, Kabupaten Semarang) (Bachelor’s thesis). Universitas Muhammadiyah Surakarta, Surakarta. https://doi.org/10/LAMPIRAN-2.pdf

Massie, R. N., Areros, W. A., & Rumawas, W. (2018). Pengaruh Stres Kerja terhadap Kinerja Karyawan pada Kantor Pengelola IT Center Manado. Jurnal Administrasi Bisnis, 6(2), 41–49. https://doi.org/10.35797/jab.v6.i002.%p

Mawadati, D., & Saputra, A. R. P. (2020). Pengaruh Kepuasan Kerja dan Stres Kerja terhadap Turnover Intention Karyawan. Forum Ekonomi, 22(1), 18–26.

Meidatuzzahra, D. (2019). Penerapan Accidental Sampling untuk Mengetahui Prevalensi Akseptor Kontrasepsi Suntikan terhadap Siklus Menstruasi (Studi Kasus: Pukesmas Jembatan Kembar Kabupaten Lombok Barat). Avesina: Media Informasi Ilmiah Universitas Islam Al-Azhar, 13(1), 19–23.

Perdana, A. M. P., & Sutapa, I. N. (2021). Pengaruh Job Demand, Burnout, dan Job Satisfaction terhadap Turnover Intention Pegawai di PT. Telkomsel. Jurnal Titra, 9(2), 359–366.

Pranata, G. D., & Netra, I. G. S. K. (2019). Pengaruh Stres Kerja terhadap Turnover Intention Melalui Mediasi Komitmen Organisasional pada Restoran Queen’s Tandoor Seminyak. E-Jurnal Manajemen, 8(6), 3531–3559. https://doi.org/10.24843/EJMUNUD.2019.v08.i06.p09

Prasetio, A. P., Luturlean, B. S., & Agathanisa, C. (2019). Examining Employee’s Compensation Satisfaction and Work Stress in A Retail Company and Its Effect to Increase Employee Job Satisfaction. International Journal of Human Resource Studies, 9(2), 239–265.

Rai, G. S. (2015). Turnover Intention Among Long-Term Care Staff: Three Possible Culprits. International Journal of Business and Social Science, 6(8), 1–9.

Salimah, Z. (2021). Literatur Review: Turnover Intention. Youth & Islamic Economic Journal, 2(1), 1–5.

Sanjaya, N. G., & Sutapa, I. N. (2022). Pengaruh Job Burnout, Kepuasan, dan Komitmen Berorganisasi terhadap Turnover Intention Karyawan di PT Sari Indah Pembungkus Industri. Jurnal Titra, 10(2). Retrieved from https://publication.petra.ac.id/index.php/teknik-industri/article/view/13055

Scanlan, J. N., & Still, M. (2019). Relationships Between Burnout, Turnover Intention, Job Satisfaction, Job Demands and Job Resources for Mental Health Personnel in an Australian Mental Health Service. BMC Health Services Research, 19(1), 62. https://doi.org/10.1186/s12913-018-3841-z

Steven, H. J., & Prasetio, A. P. (2020). Pengaruh Stres Kerja dan Kepuasan Kerja terhadap Kinerja Karyawan. Jurnal Penelitian IPTEKS, 5(1), 78–88. https://doi.org/10.32528/ipteks.v5i1.3022

Sumrahadi, S., Azis, E., Kania, I., Respati, N. P., & Rahmadhanty, A. (2019). Gaya Kepemimpinan Transformasional, Stres Kerja, Kepuasan Kerja, dan Turnover Intention pada Karyawan Perusahaan Penyedia Jasa Konsultasi Pengembangan Sumberdaya Manusia. Jurnal Ilmu Sosial Politik dan Humaniora, 2(1), 1–16. https://doi.org/10.36624/jisora.v2i1.16

Suryani, N. K., & Yoga, G. A. D. M. (2019). Konflik dan Stres Kerja dalam Organisasi. Widya Manajemen, 1(1), 99–113. https://doi.org/10.32795/widyamanajemen.v1i1.209

Susilo, J., & Satrya, I. G. B. H. (2019). Pengaruh Kepuasan Kerja terhadap Turnover Intention yang Dimediasi Oleh Komitmen Organisasional Karyawan Kontrak. E-Jurnal Manajemen, 8(6), 3700–3729.

Tziner, A., Rabenu, E., Radomski, R., & Belkin, A. (2015). Work Stress and Turnover Intentions Among Hospital Physicians: The Mediating Role of Burnout and Work Satisfaction. Journal of Work and Organizational Psychology, 31(3), 207–213. https://doi.org/10.1016/j.rpto.2015.05.001

Wulan, D. K., & Apriliani, A. C. (2017). Job Demands dan Burnout pada Guru Sekolah Luar Biasa (SLB) Negeri. Jurnal Penelitian dan Pengukuran Psikologi (JPPP), 6(1), 17–25. https://doi.org/10.21009/JPPP.061.03

Yuridha, R. (2022). Pengaruh Beban Kerja, Stres Kerja, dan Job Crafting terhadap Kepuasan Kerja Karyawan. SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, dan Pendidikan, 1(9), 1781–1792. https://doi.org/10.54443/sibatik.v1i9.235

DOI: http://dx.doi.org/10.17977/um023v13i12024p55-63