Total Quality Management dalam Meningkatkan Budaya Mutu di Pendidikan Tinggi

Widiastuti Widiastuti; Madhakomala Madhakomala; Najma Ilmi Hulwan

Total Quality Management dalam Meningkatkan Budaya Mutu di Pendidikan Tinggi

Widiastuti Widiastuti, Madhakomala Madhakomala, Najma Ilmi Hulwan

Abstract

Abstrak: Studi ini menganalisis implementasi Total Quality Management (TQM) dalam memperkuat budaya mutu di Fakultas Ilmu Pendidikan. Adopsi TQM di pendidikan tinggi semakin diakui sebagai kerangka strategis untuk mengembangkan sistem manajemen terpadu yang menekankan peningkatan berkelanjutan, kepuasan pemangku kepentingan, dan keterlibatan aktif semua anggota organisasi. Dengan menggunakan pendekatan kualitatif deskriptif, penelitian ini mengumpulkan data melalui wawancara semi-terstruktur, observasi langsung, dan analisis dokumen yang melibatkan pimpinan fakultas, koordinator program studi, dosen, dan staf administrasi. Temuan menunjukkan bahwa prinsip-prinsip TQM utama seperti perencanaan sistematis, standardisasi, dan evaluasi berkelanjutan telah diterapkan melalui kebijakan penjaminan mutu internal, program pengembangan profesional dosen, dan mekanisme pemantauan digital. Upaya-upaya ini telah berkontribusi pada peningkatan transparansi, efisiensi, dan konsistensi dalam proses akademik dan administratif. Meskipun demikian, beberapa kendala masih ada, termasuk internalisasi nilai-nilai mutu yang tidak merata di berbagai unit, kesenjangan komunikasi antar tingkatan organisasi, dan tingkat partisipasi yang berbeda-beda dalam kegiatan penjaminan mutu. Untuk mengatasi tantangan ini, studi ini merekomendasikan penguatan kepemimpinan transformatif, perluasan sistem mutu digital, dan peningkatan keterlibatan pemangku kepentingan untuk membangun budaya mutu yang lebih berkelanjutan dan kohesif. Hasil penelitian ini berkontribusi pada semakin banyaknya literatur tentang implementasi TQM di lembaga pendidikan tinggi.
Kata kunci: total quality management, budaya mutu, pendidikan tinggi, penjaminan mutu, manajemen pendidikan

Abstract: This study analyzes the implementation of Total Quality Management (TQM) in strengthening a quality culture in the Faculty of Education. The adoption of TQM in higher education is increasingly recognized as a strategic framework for developing an integrated management system that emphasizes continuous improvement, stakeholder satisfaction, and the active involvement of all organizational members. Using a descriptive qualitative approach, the study collected data through semi-structured interviews, direct observation, and document analysis involving faculty leaders, program coordinators, lecturers, and administrative staff. The findings indicate that key TQM principles—such as systematic planning, standardization, and continuous evaluation—have been implemented through internal quality assurance policies, professional development programs for lecturers, and digital monitoring mechanisms. These efforts have contributed to improved transparency, efficiency, and consistency in academic and administrative processes. Nevertheless, several challenges remain, including uneven internalization of quality values across units, communication gaps among organizational levels, and varying levels of participation in quality assurance activities. To address these challenges, the study recommends strengthening transformational leadership, expanding the digital quality management system, and increasing stakeholder engagement to build a more sustainable and cohesive quality culture. This study contributes to the growing body of literature on TQM implementation in higher education institutions.
Keywords: total quality management; quality culture; higher education; quality assurance; educational management

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References

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