Development Of A Quality Management Model Using The Synthesis Framework Approach at The Association of Universities

Abstract

This study aims to determine the development of a quality management model using the SYNTHESIS Framework approach in association universities. This study was conducted in the province of West Java, an area known as one of the centers of higher education in Indonesia. West Java has a number of Association Universities that play an important role in providing quality education for the community. From a planning and implementation perspective, there is a positive trend toward a more systematic, participatory, and values-based quality management system. The quality planning process at institutions such as Halim Sanusi University and STEBI PUI Bogor has begun to be directed beyond meeting administrative demands to become rooted in a holistic and contextual institutional vision. In terms of planning, quality policies have been strategically designed to accommodate the direction of institutional development, stakeholder needs, and national accreditation requirements. This planning is characterized by the involvement of leaders, quality assurance units, and various elements of the academic community through deliberation forums, quality workshops, and integration into the strategic plan (Renstra) and annual work program. This demonstrates efforts to synchronize quality planning documents with actual implementation in the field. Meanwhile, from an implementation perspective, it was found that quality policies in several units have begun to be implemented using a systems-based approach and a continuous quality improvement cycle. However, implementation still faces challenges such as gaps in human resource capacity, limitations in information technology, and inconsistencies in quality control across all levels. Nevertheless, the collective spirit to implement a culture of quality has grown and continues to be strengthened through training, coaching, and regular monitoring and evaluation. The policy system for integrated quality management at the Association of Higher Education Institutions has shown significant progress, particularly in terms of institutional awareness and strengthening the quality structure. However, the full success of this policy depends heavily on consistent implementation, increased human resource capacity, and a long-term commitment to cultivating quality as an integral part of higher education management